How to Check Your Electricity Meter Number Online in Nigeria (All DISCOs Covered)

The Token Won't Load Without a Meter Number

You open a VTU platform at 11 PM. The power just went out, your meter is screaming "CREDIT LOW," and you're ready to buy a token. Except: where exactly is your meter number?

It's a 11-digit number. It's usually on a sticker on the side or back of the meter box. The sticker is sometimes faded, or your landlord plastered it behind the circuit breaker panel, or the meter is installed in a locked outdoor cabinet three floors below you.

This guide covers every legitimate way to find your meter number and account details — without going outside at midnight.

Method 1: On the Meter Itself

Physical prepaid meters in Nigeria typically display the meter number in one of two ways:

Method 2: Your Previous Token Receipt

Every legitimate electricity token receipt contains your meter number. Check:

If you have any old token, the 20-digit token number encodes your meter number within it — but decoding that requires your DISCO's internal tools, so it's not practical for self-service.

Method 3: DISCO Customer Portal

Each DISCO runs its own portal. You can log in or register, then retrieve all account details including meter number, arrears (for postpaid), and current tariff band.

Method 4: DISCO Customer Service Line

Call your DISCO's call centre and provide your full name plus the service address where the meter is installed. They can retrieve your meter number from their records in minutes. Have a government-issued ID ready.

Method 5: Ask Your Landlord

If you rent and the DISCO account is in the landlord's name, they should have the meter number on the original installation documents. Request a copy of the sub-meter installation certificate or the original service connection letter.

After You Have the Meter Number

Once you have the number, you can:

One More Thing: Keep That Number Somewhere Sensible

Save your meter number in your phone contacts (name it "My Meter Number") or take a photo of the sticker and save it to Google Photos. You'll thank yourself the next time you're buying a token at 11 PM in the dark.